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Frequently Asked Questions
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How do I book a Hospitality Package?

You can browse and purchase available Hospitality Packages directly through the LA28 Olympic Hospitality website.

Product
What types of hospitality packages are available?

We offer a range of offerings including in-venue hospitality and private suites. All are fully customizable to suit your group size and business objectives.

What is LA28 Olympic Hospitality?

Olympic Hospitality at LA28 refers to Hospitality Packages that include a guaranteed Olympic Games ticket combined with additional elevated offerings such as access to exclusive lounges with food and beverages, on-site service and support staff, guaranteed hotel options, and more—all designed to create once-in-a-lifetime moments in Los Angeles.

General
Are LA28 Hospitality Packages sold directly or through partners?

All packages are sold exclusively through On Location, the Olympic Hospitality Provider of the LA28 Olympic and Paralympic Games. Our Sales Team is also available to guide you through every step of the booking process. Get in touch with our team here.

General
Who is On Location?

On Location is the only Olympic Hospitality Provider for the LA28 Olympic and Paralympic Games, authorized by the International Olympic Committee (IOC) to design and deliver distinguished ticket-inclusive hospitality experiences. For more information, click here.

General
What type of Hospitality Packages are available for LA28?

Olympic Hospitality provides access to ticket-inclusive Hospitality Packages, including Privates Suites and Shared Lounges. Explore all packages here.  

To learn more about our hotel add-on options post purchase, contact a member of our Sales Team here.  

For all-in-one options, inquire more about our Platinum Access Program here.

Product
What is included in a Hospitality Package?

Each Hospitality Package includes select event tickets and access to reserved In-Venue hospitality areas. Some packages are designed around specific sessions, while others include multi-day or multi-sport itineraries. Depending on the package, it may also include cuisine and refreshment offerings, transportation and accommodations. Each package details what is included. Learn more.

Product
Are venues and hospitality areas accessible?

Accessibility needs are accepted on a per-request basis, and we will do everything possible to accommodate you.

Accommodations
How do I notify you of dietary restrictions or accessibility requirements?

Dietary restrictions, accessibility needs, and other special requirements can be submitted during the guest registration process through an online form.

Product
Can I include add-ons to my Hospitality Packages?

Yes. Hotels can be added to your new or existing ticket-inclusive Hospitality Package. Connect with a member of our Sales Team here to request a hotel booking post purchase.

Accommodations
Do you provide transportation as part of your Hospitality Packages?

Yes, transportation solutions are currently available through our Platinum Access offerings. Transportation for other Hospitality Packages are currently being evaluated in coordination with LA28's overall transportation plan. More transportation information will be available soon.

Product
Do you provide airport transfers?

Airport transfers are included for bespoke, curated hospitality experiences. For all other products, guests should plan to utilize rideshare services and public transportation options.

Product
How do I contact the Direct Sales Team for corporate or group hospitality?

Our Direct Sales Team specializes in premium hospitality for corporate groups and businesses. You can complete our B2B Inquiry Form here.

Corporate & Groups
What is the Platinum Access Program?

Platinum Access Programs represent the highest tier of Olympic Games hospitality, offering a fully bespoke hospitality experience designed around your preferences. Each program includes the best available seats to the most in-demand sessions through LA28 Hospitality packages inventory, guaranteed access to luxury hotel stays, private or shared in-venue hospitality, dedicated transportation and a Program Management team that provides continuous support throughout your journey. Our specialists curate a one-of-a-kind itinerary for you and your guests, with tailored dining, private transportation, and preferred access across the LA28 Olympic Games. Contact our Platinum Access team here to get started.

Platinum Access
How is Platinum Access different from other Hospitality Packages?

While standard Hospitality Packages follow a set itinerary, Platinum Access Programs are completely bespoke, crafted around your guests, preferences and event selections. Contact our Platinum Access team here to get started.

Platinum Access
How will I receive my tickets?

Ticket delivery timing will be communicated closer to the Olympic and Paralympic Games and will align with LA28 ticketing protocols. Guests will receive detailed instructions in advance of their scheduled experience.

Purchase Support
Does a child under 2 years old need a ticket?

Yes. Every individual entering a venue, regardless of age, must have a valid ticket.

Purchase Support
Can I purchase tickets without hospitality offerings?

Ticket-only sales for the LA28 Olympic and Paralympic Games are managed separately by the LA28 Organizing Committee. The LA28 official Hospitality Provider, On Location, provides ticket-inclusive Hospitality Packages to the Olympic Games that combine official tickets and tailored hospitality experiences—including lounges, dining and optional hotel stays. If you’re looking for tickets only, you can visit LA28.org for updates on general ticket availability.

Purchase Support
Can I modify or cancel my booking?

Changes and cancellations are subject to the terms of your specific Hospitality Package. Please review your booking confirmation or contact our team for assistance.

Purchase Support
Who can I contact if I have more questions about LA28 Olympic Hospitality Packages?

For more information, please contact us by visiting our Help Center.

Product
Is this suitable for client entertainment or executive retreats?

Absolutely. Many of our partners use Olympic Hospitality to receive high-impact clients, arrange executive leadership summits or plan team recognition events.

Corporate & Groups
How can I inquire about booking an In-Venue Private Suite?

Private Suites can be booked directly through a member of our Sales Team. Begin the process to secure your Private Suite by completing our inquiry form here.

Corporate & Groups
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